REFUND POLICY

Villa Venecia Pool & Spa

Last updated: October 26, 2026

1. General Information

At Villa Venecia Pool & Spa, we are committed to providing clear and transparent information regarding the booking, cancellation, and refund conditions applicable to our holiday accommodation services.

This Refund Policy governs reservations made through our website, www.villaveneciapoolspa.com, and other authorised direct booking channels.

Our accommodation is located in Vallirana, Barcelona, Spain, and offers exclusive rental of the entire villa for holiday stays.

By confirming a reservation, guests accept the cancellation and refund conditions communicated to them before booking, without prejudice to their rights under applicable law.

2. Cancellation Conditions

Cancellation conditions depend on the selected rate, the dates of the stay, and the specific terms communicated during the booking process.

Before confirming a reservation, guests must be informed of the applicable cancellation deadlines and any potential penalties.

Commercial conditions pending confirmation:

• Free cancellation, if offered: [Specify the free cancellation period].

• Cancellation after the deadline: [Specify the applicable charge or percentage].

• Cancellation on the arrival date: [Specify the applicable conditions].

• No-show: [Specify the applicable conditions and potential charges].

Any cancellation penalties must be reasonable, justifiable, and proportionate, in accordance with applicable law.

3. How to Request a Cancellation

To cancel a direct reservation, guests must contact Villa Venecia Pool & Spa by email:

villaveneciabcn@gmail.com

The request must include the lead guest's name, the dates of the stay, and the booking reference or confirmation number, where available.

Cancellation requests will be reviewed according to the conditions applicable to the reservation.

To determine whether a cancellation request falls within the permitted period, the date and time of receipt will be considered using the time zone of mainland Spain.

4. Full and Partial Refunds

Guests may be entitled to a full or partial refund depending on the conditions of the booked rate and applicable law.

Situations that may qualify for a refund include:

• Cancellations made within an agreed free cancellation period.

• Cancellations made by Villa Venecia Pool & Spa when the contracted accommodation cannot be provided.

• Duplicate charges or incorrectly billed amounts.

• Failure to provide essential accommodation services where a refund is legally required.

• Other circumstances covered by the booking conditions or applicable legislation.

Refund amounts will be determined in accordance with the reservation conditions and the consumer rights established by law.

5. Non-Refundable Rates

Where rates are expressly identified as non-refundable, guests will be informed of this condition before confirming their reservation.

Voluntary cancellation of a non-refundable booking may result in the retention of amounts specified in the accepted booking conditions, provided those conditions are legally valid.

A non-refundable classification does not remove guests' rights in cases of failure to fulfil contractual obligations or other circumstances in which a refund is legally required.

6. Reservation Modifications

Requests to change reservation dates, the number of guests, or other booking conditions are subject to availability and the rules of the selected rate.

Where a modification results in a price difference, guests will be informed before accepting the change.

If the new total is lower than the originally agreed amount, any refund of the difference will depend on the conditions agreed for the modification and applicable legal rights.

Changes will not be considered confirmed until the guest receives confirmation.

7. No-Shows and Early Departures

If a guest fails to arrive on the agreed date or chooses to leave before the scheduled check-out date, the booking conditions previously communicated and accepted will apply.

A no-show or early departure does not automatically entitle the guest to a refund for unused nights.

However, any penalty must comply with applicable legal requirements and will not restrict consumer rights where the property has failed to fulfil its obligations or where another legal ground for a refund exists.

8. Cancellations by Villa Venecia Pool & Spa

If Villa Venecia Pool & Spa must cancel a confirmed reservation and cannot provide the contracted accommodation, the guest will be informed as soon as possible.

Where applicable, amounts paid for services that cannot be provided will be refunded.

Any alternative accommodation or change of dates must be accepted by the guest.

This is without prejudice to any additional consumer rights under applicable law.

9. Extraordinary Circumstances and Force Majeure

In extraordinary circumstances, including natural disasters, legal restrictions, public health emergencies, or other events significantly affecting the provision of accommodation, cancellation and refund requests will be assessed individually.

The specific circumstances, applicable contractual terms, and legal obligations will be taken into account.

Extraordinary circumstances do not automatically result in the loss of amounts paid, nor do they necessarily guarantee a full refund in every case.

10. Issues During the Stay

If a guest encounters an issue affecting the accommodation or any essential service included in the reservation, they should notify Villa Venecia Pool & Spa as soon as reasonably possible.

The property will seek to resolve the situation through appropriate measures.

Where a significant failure to provide the agreed services occurs, the appropriate remedy will be considered, which may include a price reduction, a proportional refund, or other remedies available under applicable law.

Nothing in this policy restricts consumer rights relating to services that have not been provided or have been provided improperly.

11. Security Deposits and Potential Damage

If a reservation requires a security deposit, its amount, purpose, and refund conditions must be communicated before booking.

At the end of the stay, the deposit will be handled in accordance with the validly agreed terms and applicable legislation.

Where damage attributable to the guest has occurred, any deduction must be properly justified and correspond to the actual loss or damage caused.

Normal wear and tear resulting from appropriate use of the property will not be considered compensable damage.

12. Refund Processing and Timeframes

Once a refund request has been approved, Villa Venecia Pool & Spa will initiate the refund without undue delay and within the legally applicable timeframes.

Where technically possible, refunds will be issued through the same payment method used for the original transaction, unless another legally valid method has been agreed upon.

The time required for the refunded amount to appear in the guest's account may depend on the bank, financial institution, or payment provider involved.

Where applicable, guests will be informed of the confirmation and status of their refund.

13. Reservations Through External Platforms

Reservations made through platforms such as Airbnb, Booking.com, or other intermediaries are subject to the cancellation, modification, and refund conditions communicated at the time of booking through those platforms.

Guests must submit their requests using the procedures established by the relevant intermediary.

Villa Venecia Pool & Spa will cooperate in resolving issues related to its accommodation services while respecting the booking conditions and applicable legal rights.

14. Right of Withdrawal

Under Article 103(l) of Spanish Royal Legislative Decree 1/2007, tourist accommodation contracts for specific dates or periods are exempt from the general 14-day withdrawal right applicable to certain distance contracts.

Accordingly, the possibility of cancelling a reservation and obtaining a refund depends on the relevant booking conditions and the rights established by applicable legislation.

This exemption does not constitute a waiver of consumer rights in the event of a contractual breach.

15. Changes to This Refund Policy

Villa Venecia Pool & Spa may update this Refund Policy to reflect legal, commercial, or service-related changes.

Any modifications will be published on this page, indicating the date of the latest update.

The conditions of previously confirmed reservations may not be unilaterally changed to the guest's detriment unless permitted by law.

16. Contact

For information, enquiries, or issues related to cancellations and refunds, please contact:

Villa Venecia Pool & Spa

Carrer Venecia 31, 08759 Vallirana, Barcelona, Spain.

Email: villaveneciabcn@gmail.com

Website: www.villaveneciapoolspa.com

We are committed to handling our guests' requests with transparency, responsibility, and respect for their rights.

At Villa Venecia Pool & Spa, we want every reservation to be made with confidence and peace of mind.